If an event is canceled, you will be given a full refund. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
Our Buyer Guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time for you to attend the event.
www.eventpresale.com reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to one (1) hour prior to the event start time listed on the tickets. If the delivery method changes at any time prior to delivery, www.eventpresale.com will not charge the buyer additional delivery fees. You must notify www.eventpresale.com if you do not receive your tickets within 48 hours of the event. If you do not timely notify www.eventpresale.com, you may not be eligible for a refund based on non-delivery of tickets. Photo ID or other verification may be required to accept delivery.
All Sales are Final
All sales are final. No refunds will be given for any reason other than cancellation of the event or failure to timely deliver valid tickets. This policy is necessary because of our status as a live marketplace. When a purchase is confirmed, the seller removes the associated tickets from the seller’s inventory. The pricing in the market also changes frequently and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. A buyer may sell their tickets on the www.eventpresale.com Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means.
If www.eventpresale.com fails to deliver any ticket contracted for, then www.eventpresale.com’ sole obligation or liability shall be limited to refunding the buyer any payments made to www.eventpresale.com under this Agreement. www.eventpresale.com reserves the right to cancel and refund the buyer’s order at any time for any reason.
Cancelled and Postponed Events
www.eventpresale.com will refund the purchase price, including delivery charges, for canceled events. To qualify for a refund, the buyer must return their tickets to www.eventpresale.com within 2 weeks of notice from www.eventpresale.com that the event is deemed “Cancelled”. No refunds will be given without the original tickets, unless otherwise determined by www.eventpresale.com, in its sole discretion. www.eventpresale.com will determine when an event is canceled based upon the best information available. Postponed or rescheduled events will not be refunded.
Event date, times, venue and subject matter may change. We are not always notified if a show is postponed, rescheduled or canceled. It is the buyer’s responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond www.eventpresale.com control. www.eventpresale.com shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation.
Denial of Admission
If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to www.eventpresale.com along with a statement describing the specific circumstances. www.eventpresale.com will provide you with a form to complete.
Upon receipt of the evidence and form, www.eventpresale.com will conduct an investigation. During that investigation, we will review the proof you submit and contact the seller. In the event that www.eventpresale.com determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, as the sole remedy. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below.
Lost, Stolen, or Damaged Tickets
Please keep your tickets in a safe place. www.eventpresale.com is not responsible for lost, stolen, damaged or destroyed tickets and will not refund your order if you cannot locate your tickets once they are delivered to you. As stated above, www.eventpresale.com is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Please note that direct sunlight or heat can damage certain types of tickets.